Customer Service

Shipping & Delivery

The Monroe Institute wants you to be happy with your products and the way they arrive to you. Our shipping rates will vary based on location. U.S. Postal Service and UPS are our primary shippers and our orders are calculated by weight.

Foreign orders may require payment of additional taxes and fees when products arrive in your country. The Monroe Institute is not responsible for customs due on your order issued by your country. If you are unsure of these fees, please contact your local customs office to inquire, before placing an order. We will not reimburse customers for custom fees.

Please note that all shipping times will be based on when your order is actually shipped out. If you are choosing UPS Next, 2nd or 3 Day select, the time will be based on when your order actually leaves the office. Typically, orders received by 2:00 pm EST M-F will ship the next business day. Orders received after 2:00 pm will be shipped within two business days. (Subject to change)

Privacy & Security

At The Monroe Institute, we are committed to protecting your privacy. The information you volunteer enables us to send you information and enables us to confirm, process and fulfill your orders within a timely manner. This information also allows us to modify the content and layout of our web pages, and notify you about updates to our site. The Monroe Institute, reserves the right to modify the terms of this Privacy Policy from time to time. Any data you provide on or after any such changes will be subject to such modified policy, so please review this policy each time you visit our site.

When you make a purchase from The Monroe Institute, we collect information such as your name, mailing address, shipping address, phone number, credit card number and e-mail address. This information is added to our customer database. The Monroe Institute does not rent, trade or sell your personal information to any unaffiliated business entity. We also automatically receive and record information via "cookies" to temporarily store your session information including the items you have placed in your shopping cart.

You may, from time to time, receive mailings (via post or e-mail) about new services, discounts, and/or special promotions. If at any time you wish to be removed from our mailing list, please feel free to Contact Us by phone at 434-361-1500 or e-mail: store [@] monroeinstitute.org.

Returns Policy

We want you to be satisfied. If you feel you have not benefited from our educational materials, simply return the product to us within 30-days in their orignial condition. We will provide you with a refund or exchange of the product (excluding the shipping/handling costs). Please ship returns, by traceable means, with the original packing slip or invoice to:

The Monroe Institute

Returns Department

365 Roberts Mountain Road

Faber, Virginia 22938

We are unable to accept returns on Sleepphones. If you feel your Sleepphones are defective, please contact TMI for replacement details.

Note:

The returns policy does not apply to digital download purchases.
Original shipment charges are not refundable.
You are responsible for all costs associated with returning the shipment.
Returns will be refunded in the form of the original payment method.
Refund for items returned to us more than 30 days of shipment date, will not be issued.
Exchanges are available within 30 dadys of shipment date. You will be responsible for any fees of returning the original item(s) and reshipping the new item(s).
All returns must be received in their original & resaleable condition within 30 days, to be considered for a refund or exchange.

If you have any questions, or feedback, feel free to Contact Us!

Defective & Replacements

To report a defective CD, please contact store[@]monroeinstitute.org.

Replacements will only be issued for products reported within 30 days of the original shipment date.

Ordering

We encourage you to use our online store for your purchases, but if for any reason you run into any trouble, please call us toll free at 866-881-3440 or in the United States at 434-361-1252. You may also email store@monroeinstitute.org.

Payment, Pricing & Promotions

We offer SECURE online transactions. We accept Visa, Mastercard, American Express and Discover. We also accept PayPal as a very convenient and safe way to make Internet purchases. If you would like to send a check or money order, please print the order form and mail it to us:

The Monroe Institute

Ordering Department

365 Roberts Mountain Road

Faber, Virginia 22938

If you live outside the US, your check must be drawn on a US bank in US funds.

Cancellation/Transfer Policies

Due to the advance planning required by program participants and TMI staff, it is necessary that we administer the following refund/transfer policy.

If for any reason, you are not accepted into the program, any payment(s) will be refunded in full.
If you cancel more than 45 days before the program date, you will receive a refund or credit, less the cancellation fee of $250.00. Credits will be held for one (1) year from the original program date, then forfeited if not used.

If you cancel 45 to 30 days before the program date, you will be charged a $500.00 late cancellation fee.

If you transfer to another program more than 45 days before the original program date, you will be charged a transfer fee of $100.00.

If you transfer to another program 45 to 30 days before the original program date, you will be charged a transfer fee of $250.00.

If you cancel or transfer fewer than 30 days before the program date (or if you do not attend), you will receive no refund or credit of fees already paid.

The Monroe Institute (TMI) reserves the right to cancel a program 30 days in advance of the program date if there is not sufficient enrollment. Participants will be notified of other program dates they may transfer to at no cost to the participant. TMI will not be responsible for costs incurred due to cancellations.